Our Commitment to Customer Satisfaction
At Electric Motor Warehouse Store, we stand behind the quality of our industrial-grade electric motors and components. We understand that sometimes products may not meet your specific requirements, which is why we’ve established this straightforward returns and exchanges policy.
Return & Exchange Eligibility
Eligible for Return/Exchange:
- Items in original condition with all packaging and documentation
- Products with manufacturing defects or damage during shipping
- Incorrect items shipped by our warehouse
- Returns initiated within 15 days of receiving your order
Non-Returnable Items:
- Special order motors and custom-configured units
- Belt Drive motors that show signs of installation or use
- Draft Inducer Venter Motors once removed from original packaging
- Products with removed safety tags or altered serial numbers
- Items damaged due to improper installation or misuse
Return Process – Step by Step
- Submit Return Request: Contact us within 15 days of receiving your order using the template below
- Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number
- Package Items Securely: Include all original packaging, manuals, and accessories
- Ship to Our Warehouse: Send to our Albuquerque facility at your expense
- Inspection & Processing: We’ll inspect items upon receipt (2-3 business days)
- Refund or Exchange: Choose between refund to original payment method or product exchange
Refund Timeline & Methods
Once we receive and inspect your return:
- Credit Card/PayPal Refunds: Processed within 3-5 business days, appear on your statement in 5-10 business days
- Original Payment Method: All refunds are issued to the original payment method
- Restocking Fee: No restocking fees for eligible returns
- Shipping Costs: Original shipping fees are non-refundable unless due to our error
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Electric Motor Warehouse Store Team,
I would like to request a return/exchange for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Order Date] Product(s) to Return: [Product Name(s) and Model Number(s)]
Reason for Return/Exchange:
[ ] Defective Product
[ ] Wrong Item Received
[ ] Damaged During Shipping
[ ] Not as Described
[ ] Other: [Please Specify]
Preferred Resolution:
[ ] Full Refund
[ ] Exchange for Same Product
[ ] Exchange for Different Product: [Specify Product] [ ] Store Credit
Additional Information:
[Any relevant details about the issue]
I understand and agree to the terms of your Returns & Exchanges Policy.
Sincerely,
[Your Full Name] [Your Phone Number] [Your Email Address]
Important Notes
- All returns require an RMA number – unapproved returns will be refused
- Products must be in resalable condition with original packaging
- International returns may be subject to customs duties and taxes
- Exchanges for out-of-stock items will be processed as refunds
Need Assistance?
Our customer service team is here to help with your return or exchange:
Email: [email protected]
Address: Electric Motor Warehouse Store, 4603 Westfall Avenue, Albuquerque, US 87102
Response Time: 1-2 business days
This policy is designed to ensure fair and efficient handling of all returns while maintaining the quality standards expected from Electric Motor Warehouse Store. We appreciate your business and are committed to resolving any issues promptly and professionally.