Privacy Policy

At Electric Motor Warehouse Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electricmotor-depot.com and make purchases from our store.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Place orders for our motor products
• Contact our customer service team
• Subscribe to our newsletter or promotional communications

This information may include:

• Contact details (name, email address, phone number)
• Billing and shipping addresses
• Payment information (credit card details, PayPal account information)
• Professional information (for contractor accounts)
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on pages
• Products viewed and searched for
• Referring website information

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Order Processing: To process and fulfill your orders for HVAC motors, gear motors, ventilation components, and other products
• Customer Service: To provide support and respond to your inquiries
• Payment Processing: To securely process payments through our encrypted payment system
• Shipping: To ship your orders and provide tracking information
• Website Improvement: To enhance and personalize your shopping experience
• Marketing: To send you information about products, promotions, and technical resources relevant to electric motors and components (with your consent where required)
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, processing payments, shipping orders, and providing customer service
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of Electric Motor Warehouse Store, our customers, or others

4. International Data Transfers

As we serve customers worldwide (excluding some Asian countries and remote regions), your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your personal information:

• Encryption: All payment transactions are protected by advanced encryption technology
• Secure Storage: Personal information is stored on secure servers with limited access
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law
• Employee Training: Our staff are trained in data protection and privacy principles

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to access and receive a copy of your personal information
• Correction: The right to correct inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to restrict processing of your information
• Objection: The right to object to certain processing activities
• Data Portability: The right to receive your information in a structured, machine-readable format
• Marketing Preferences: The right to opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These technologies help us:

• Remember your preferences and shopping cart contents
• Understand how customers use our website
• Improve our product offerings and user experience
• Provide relevant product recommendations

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

Electric Motor Warehouse Store is committed to protecting your privacy while providing you with a secure and convenient shopping experience for all your electric motor needs.